general terms and conditions

At TechCare Solutions, we believe in transparency and simplicity when it comes to our services. Below, you’ll find a summary of our General Terms and Conditions, outlining the key aspects of our agreements, including service coverage, payment terms, warranties, and support policies.

For a detailed and legally comprehensive version, you can download the full document here.
We encourage you to review it to fully understand your rights and obligations when using our services.

By using TechCare Solutions’ services, you agree to the terms outlined in both this summary and the full version of our Terms and Conditions.
If you have any questions, feel free to contact us—we’re here to help!

terms & conditions summary

  • All offers are non-binding until confirmed in writing, with a validity period of up to 30 days.
  • Agreements form upon written acceptance or confirmation of orders, with any deviations requiring written approval.
  • Additional work, including extra installations or enhanced monitoring, will be proposed in writing and require explicit approval before proceeding.
  • Prices are stated in U.S. Dollars, exclusive of sales tax, with adjustments possible due to cost changes or regulatory updates.
  • Invoices for one-time projects are issued within 7 days (50% advance payment required), while ongoing services are billed monthly.
  • Payments are due within 14 days; late payments incur interest and may include collection and legal fees.Delivery and installation are performed as agreed, with delays due to customer approvals or third-party actions not attributed to TechCare Solutions.
  • Warranties cover defects in services and products for a defined period, excluding issues from misuse or unauthorized changes.
  • Liability for direct damages is limited to the fees paid, and TechCare Solutions is not liable for indirect or consequential losses.
  • Early termination and breaches may result in compensation obligations, and proprietary materials must be returned upon termination.
  • Confidentiality and data privacy are maintained in compliance with U.S. laws (including the CCPA), with cybersecurity measures in place.
  • The agreement is governed by U.S. law, with disputes handled in San Antonio courts.

For full details, please download and review our complete Terms & Conditions.